Refund & Cancellation Policy
Last Updated: [22/08/2025]
At Surveil360.com (“we,” “our,” “us”), customer satisfaction is important to us. This Refund & Cancellation Policy explains how cancellations and refunds are handled for services provided by BaseCam Data Solutions Private Limited.
1. Service-Based Nature of Business
- Our services primarily involve remote video surveillance, monitoring, and related BPO solutions.
- As these are customized and resource-intensive services, cancellations and refunds are governed by the terms of the service contract or subscription agreement signed with each client.
2. Cancellation Policy
- Clients may request cancellation of services by providing written notice via email to connect@surveil360.com.
- Cancellations are subject to the notice period defined in the respective service agreement or subscription terms.
- Immediate cancellation may not always be possible due to operational, contractual, or technical dependencies.
3. Refund Policy
- Refunds are generally not applicable once services have commenced, due to the nature of surveillance and monitoring services.
- Prepaid amounts for services not yet rendered may be refunded on a pro-rata basis, subject to deductions for administrative and operational costs.
- No refunds will be issued for partial use of services, early termination, or failure to use the service within the agreed period.
4. Exceptional Circumstances
Refunds or credits may be considered under exceptional circumstances such as:
- Service downtime or non-delivery caused solely by our fault, exceeding agreed Service Level Agreements (SLAs).
- Duplicate payments made in error.
5. Subscription Services (If Applicable)
- For subscription-based services, cancellations must be made before the renewal date to avoid being charged for the next billing cycle.
- Fees already charged for the current cycle are non-refundable.
6. Contact for Cancellations/Refunds
All refund or cancellation requests must be submitted in writing to:
BaseCam Data Solutions Private Limited
Email: connect@surveil360.com
Website: www.surveil360.com